recently visited Smile Las Vegas Dental on Blue Diamond Hwy for a routine cleaning and encountered some unexpected issues. Initially, I was informed that I needed a deep cleaning instead of a standard one. My United Healthcare Insurance typically covers cleanings, but I was quoted a $309 copay for the deep cleaning, which was to be done in two stages.I decided to proceed, believing the total cost would be $309. Additionally, I was told I needed a crown, with a copay of $1300, but I chose to wait on that and focus on the cleaning first. At my first appointment, I paid $250 and declined an additional $67 charge for a laser cleaning, assuming the remaining $59 would be paid at my next visit, totaling the $309 copay I was quoted.When I returned for the second half of the cleaning, I was surprised to be asked for another $309. Upon questioning this, the receptionist explained that the $309 copay was for each half of the cleaning, not the total. This meant I was expected to pay over $500 for the deep cleaning. I found this to be unreasonable and requested a basic cleaning instead, but the receptionist informed me that the hygienist would not perform it.I was extremely upset, shaking and mad that they would deny me a basic cleaning after I’ve already paid $250 plus dollars.
Response from the owner: Hi Jason,I am sorry to hear about your poor experience at our office. As you may know, during the initial visit, we go over the entire treatment plan with our patients thoroughly to make sure they understand not only the treatment but the cost associated with it. We understand that insurance coverages can be difficult to navigate, so we really take the time to answer any questions that patients may have. Furthermore, to make it easier for patients, we also break down every appointment with the copays for each visit. I apologize if there was a misunderstanding when we went over your treatment plan and the cost associated with it. Please give me a call at 7026602646 if you would like to speak about this over the phone. -Dr. Naweed